We are not responsible for customer address errors and we are not required to change customer address nor respond to address change request nor refund order because of address issues caused by customer. Product information has not been reviewed or approved by the FDA, we make no medical claims. Please use products at your discretion and confidence in your own knowledge and research. Check with your doctor for any health concerns. We are not responsible for address errors or discrepancies caused by the postal service. If a delivered package is stolen customers must contact their local USPS and if its not there then file a police report.
Current shipping time
5-7 business days processing time (processing time, EXCLUDING WEEKENDS AND HOLIDAYS). Additional 5 business days shipping time. Unforeseen Extended delays are possible during these times. However, no order is being ignored, overlooked, stolen, rejected we are handling them all with care and consideration to detail. Unfortunately we cannot spend hours answering emails about tracking or order corrections. tracking info is automatically sent check spam folders too. When ordering take your time and enter your address and carefully add items you want there is no rush.
We strongly encourage you to purchase "Route" shipping insurance as we cannot assume the responsibility of lost packages.
**NO CANCELLATION AFTER TRACKING NUMBER IS ISSUED**
$5.00 FEE TO RE-SHIP RETURNED PACKAGE ON BEHALF OF CUSTOMER ERROR.*
PLEASE DO NOT E-MAIL US INQUIRING ABOUT SHIPPING STATUS OR FOR A TRACKING NUMBER. ENTER AN ACCURATE E-MAIL ON YOUR ORDER AND YOU WILL AUTOMATICALLY RECEIVE ALL CORRESPONDENCE REGARDING YOUR ORDER.
AFTER YOU'VE ORDERED:
Once the tracking number is generated, please allow 24 hours for it to reach the post office.
Also the initial USPS update to the tracking number can take an additional 12 hours or more.
Continue to track your package for updates.
We do not accept returns, however with proof of damages caused during transit or missing items we can replace an order as a courtesy on a case-by-case basis.