All sales are final. Orders are processed immediately, canceling and changing details are not permitted.
We are not responsible for customer address errors and we are not required to change customer address nor respond to address change request nor refund orders because of address issues caused by the customer (for security reasons). Product information has not been reviewed or approved by the FDA, we make no medical claims. Please use products at your discretion and confidence in your own knowledge and research. Check with your doctor for any health concerns. We are not responsible for address errors or discrepancies caused by the postal service. If a delivered package is stolen customers must contact their local USPS and if it's not there then file a police report.
Unfortunately, we cannot cancel or refund an order due to a missing discount code.
We encourage customers to purchase the shipping insurance in the store (very inexpensive) on every order and we want to express that we are not liable for USPS caused damages or discrepancy. You can protect your package and fight any issues with it by purchasing shipping insurance on every order. The insurance is usually less than a dollar and is right in our store with the other products (do not purchase it by itself, only with an order). We are not liable for address typos and cannot guarantee address changes. We continuously advise that it's imperative that customers adjust their lifestyle to make their experience smooth when you choose online shopping and that you understand that the operating business is not liable for every step of the process. Tips for ensuring your package arrives at your door smoothly include
Double-checking your address before completing the checkout
Opening a PO Box if necessary to receive packages
Making sure apartment numbers, zip codes, etc are all entered accurately and in the right place
Making sure family, friends, neighbors are aware you may receive a package and possibly lookout for it on your behalf
Current shipping time
WE DO NOT INVOLUNTARILY CHANGE, ALTER, ADJUST ADDRESSES. WE SEND IT EXACTLY TO THE ADDRESS YOU TYPE IN. WITH THAT BEING SAID IF THE PACKAGE RETURNS TO OUR OFFICE BY USPS DUE TO CUSTOMER ERROR ON THE ADDRESS WE WILL NOW AUTOMATICALLY REFUND THE ORDER LESS OF $5 SHIPPING LABEL AND RETURN FEE. SO FOR EXAMPLE IF YOUR ORDER IS $27 AND IS RETURNED WE WILL REFUND YOUR CARD $22
Unfortunately, we may not be able to answer emails about last minute order corrections, please order carefully. tracking info is automatically sent check spam folders too. When ordering take your time and enter your address and carefully add items you want
We strongly encourage you to purchase "Route" shipping insurance as we cannot assume responsibility for lost packages.
**NO CANCELLATION AFTER TRACKING NUMBER IS ISSUED**
$5.00 FEE TO RE-SHIP RETURNED PACKAGE ON BEHALF OF CUSTOMER ERROR.*
PLEASE DO NOT E-MAIL US INQUIRING ABOUT SHIPPING STATUS OR FOR A TRACKING NUMBER. ENTER AN ACCURATE E-MAIL ON YOUR ORDER AND YOU WILL AUTOMATICALLY RECEIVE ALL CORRESPONDENCE REGARDING YOUR ORDER.
AFTER YOU'VE ORDERED
Once the tracking number is generated, please allow 24 hours for it to reach the post office. Also, the initial USPS update to the tracking number can take an additional 12 hours or more. Continue to track your package for updates.
We do not accept returns, however with proof of damages caused during transit or missing items we can replace an order as a courtesy on a case-by-case basis.